Help & FAQ

Pricing and Billing FAQ

Do I have to pay sales tax?
You only have to pay sales tax if you are located in Texas, which is the same state as our warehouse.

I paid with my credit card, so why does my order status still say "Awaiting Payment?"  
Unlike other companies, who charge you when you place your order regardless of how long it will take to ship, we don't believe that you should pay for your order until it is all packed up and ready to go. Therefore, your credit card will be charged right before we ship your order.

How can I get a copy of my receipt/invoice?
Log in and click the Account link at the top, right-hand side of every page to see a list of your orders.

I have a question on my charges.
First, log in and click the Account link in the upper, right-hand corner of the page to review your orders. If you have any questions or concerns, please let us know by calling us at 817-750-2739 or by contacting us here.

I had to return something. When will my credit appear on my account?
Credits usually take 7-10 business days from the time we receive your item(s).